Privacy Policy

Introduction and Scope

At agencylemvorta, we believe your privacy matters. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our personal finance education platform. We're committed to transparency about our data practices and your rights regarding your information.

This policy applies to all users of agencylemvorta.com, including visitors, registered users, and anyone who interacts with our webinars, educational content, or customer support services. By using our platform, you agree to the data practices described in this policy.

Information We Collect

We collect different types of information to provide you with personalized financial education and improve our services. Here's what we gather and why:

We collect this information through various methods: direct input when you register, automatic collection through cookies and analytics, and third-party integrations for payment processing and webinar hosting. We never collect sensitive financial account information like bank account details or credit card numbers beyond what's necessary for payment processing.

How We Use Your Information

Your information helps us deliver personalized financial education and continuously improve our platform. We use your data for several important purposes:

• Educational Content Delivery: We customize course recommendations and learning paths based on your financial goals and experience level.
• Platform Improvement: Usage data helps us identify popular topics, improve navigation, and develop new features that serve our community better.
• Communication: We send course updates, financial tips, webinar invitations, and important platform announcements to your registered email.
• Customer Support: When you contact us, we use your information to resolve issues and provide personalized assistance.
• Security and Fraud Prevention: We monitor for unusual activity and protect against unauthorized access to your account.

We never sell your personal information to third parties or use it for purposes beyond what's described in this policy. All data processing is done with your consent and in accordance with applicable privacy laws.

Data Sharing and Third Parties

We work with trusted partners to deliver our services effectively, but we maintain strict controls over how your data is shared and used. Here's when and how we share information:

Service Providers: We partner with reputable companies for payment processing, email delivery, webinar hosting, and analytics. These partners only access information necessary to perform their specific services and are bound by confidentiality agreements.

Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and the safety of our users. This includes cooperating with law enforcement when legally obligated.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

Your Privacy Rights

You have significant control over your personal information. We respect your privacy rights and make it easy to exercise them:

To exercise these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing requests. Some rights may be limited by legal requirements or legitimate business interests, which we'll explain if applicable.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security approach includes both technical and organizational safeguards:

Technical Security: We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, and multi-factor authentication for administrative access. All payment processing is handled through PCI-compliant providers.

Access Controls: Only authorized personnel have access to personal information, and access is limited to what's necessary for their job functions. We maintain logs of all data access and regularly review permissions.

Regular Monitoring: We continuously monitor our systems for security vulnerabilities and suspicious activity. Our security protocols are reviewed and updated regularly to address emerging threats.

While we implement strong security measures, no system is completely secure. We recommend using strong passwords, logging out after use, and reporting any suspicious activity immediately.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and its purpose:

• Account Information: Retained while your account is active and for 2 years after account closure for customer service purposes.
• Usage Data: Anonymized and aggregated after 18 months for analytical purposes only.
• Financial Records: Transaction data retained for 7 years as required by South African financial regulations.
• Marketing Communications: Removed immediately upon unsubscribe request.

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of your data, though some information may be retained for legal compliance or legitimate business purposes.

International Data Transfers

As a South African company, we primarily store and process data within South Africa. However, some of our service providers may process data internationally. When we transfer data outside South Africa, we ensure adequate protection through:

Contractual agreements that require international partners to maintain the same privacy standards as South African law. We only work with providers in countries with adequate data protection laws or those who have implemented appropriate safeguards.

All international transfers comply with applicable privacy laws and include provisions for data subject rights, breach notification, and audit requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and provide personalized content.

Essential Cookies: Required for basic platform functionality, including login sessions and security features. These cannot be disabled.

Analytics Cookies: Help us understand how users interact with our platform to improve services. You can opt out of these through your browser settings.

Preference Cookies: Remember your settings and customizations for a better user experience.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

Minor updates may be posted directly to this page with updated revision dates. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our platform after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may delete your account or contact us to discuss your concerns.